Order taking, appointment setting, registrations, customer support, answering service… there are literally dozens of applications for Inbound Call Center services. From simple to complex we have the technology and the people to make your project a success.
For pricing and other inquiries please contact an Account Executive today at support@theclaruscompany.com.
We hire quality Call Representatives to be the "voice" of your company. We understand that by letting us handle your incoming calls, you are entrusting us to represent your company the way your own trained employees would, and we take this responsibility very seriously.
We put our Call Reps through a variety of training programs that teach them the importance of treating each call as a unique opportunity to build your business reputation.
Once you have decided on an appropriate plan, you will work closely with a dedicated Project Manager to ensure your project's success. Your Project Manager is your main point of contact and will assist with your campaign implementation and also provide you with on-going support.
Any questions you may have can be directed to your assigned Project Manager and they will be happy to assist you at any time. Clear communication between you and your Project Manager will be vital to the success of your project.
Having your very own "receptionist" take messages for you means you don't need to hassle with voicemail. We can deliver your messages the way you want to receive them. Get messages quickly and easily with email, pager, or text message delivery options. Other delivery options are also available.
7 Reasons You Should Be Outsourcing: Lately, outsourcing has been an effective strategy for businesses. Consider reaping the benefits of outsourcing for yourself.… Outsourcing Article >>Live agents are ready to take your phone calls 24 hours a day, 7 days a week. Holiday coverage is also included at NO EXTRA CHARGE! This means you will get 365 days a year of live answering service—NO EXCEPTIONS!
We know that you will love our service, but we have built something that will make your experience with us even more enjoyable. Imagine being able to access every detail related to your campaign via the web just by logging in to your account!
View current and past invoices, download monthly, weekly, or daily call reports, make changes to your script, update billing and contact information, and even listen to recordings of your phone calls all from a web based application! You can access this information from any computer with your unique username and password. Managing your service has never been this easy!
Call details are accessible in a snap from our online client portal. Gather information such as who is calling you, what time they are calling, length of your calls, and more!
Do you need your receptionist to set appointments for you? Using our interactive scheduling system, our Call Representatives can schedule appointments for you, while you have the ability to view your appointments, block out dates or times that are not good for you, and even schedule appointments yourself! Since you and your receptionists will be using a shared calendar, communication is seamless.
Here you can experience something truly unique. As a client you will receive exclusive access to our proprietary online portal where you can actually listen to recordings of our agents handling each phone call! Not only can you use this tool to gain insight on how your campaign is running but you can also rate the agent handling the call based on multiple qualitative attributes. Your ratings are then sent to your project manager so they can make any adjustments that may be needed. Now that’s quality control.
We have professional representatives 24 HOURS a day including Holiday Service.
Online Campaign Access, Interactive Scheduling, message delivery to cell phone, telephone, e-mail, or fax machine.
Message Taking & Delivery, Web-based Access to Call History Reports and Recorded Calls.
Never pay for wrong numbers or incomplete calls.
